UNIVERSITY
The objective of the Central IT Services (ZID) is to create an innovative, secure, and inclusive IT environment that supports our university’s mission to enable excellent education, outstanding research, and enhanced knowledge transfer for our community.
ZID provides digital and technical services to support and promote teaching, research, and community engagement, and develops innovative and sustainable solutions for the university community.
IT Service Desk
The IT Service Desk is the central point of contact for all technical matters: we provide prompt support for IT issues, advice on software and hardware, and reliable solutions.
Room: S.0.51
Telephone: +43 463 2700 9666
E-mail: hotline [at] aau [dot] at
Service Desk Portal: Link zum Portal
Opening hours:
Mon: 08:00 – 14:00 telephone support until 16:00
Tue: 08:00 – 16:00
Wed: 08:00 – 14:00 telephone support until 16:00
Thu: 08:00 – 16:00
Fri: 08:00 – 14:00
Our mission is to…
- … ensure excellent IT services and a resilient, forward-looking technological infrastructure,
- … foster a culture of continuous improvement and collaboration,
- … protect the university’s digital assets,
with the goal of creating a transformative educational experience and an impactful research environment for everyone.
