Dr. Christina-Franca Feyertag, M.Sc.

Scientific Associate

Curriculum Vitae

Christina Feyertag was born and raised in Carinthia but has always been drawn to explore foreign countries which led her to attend an international school in Udine, Italy for 2 years. After graduating from high school she completed her Bachelor’s degree in Business Administration at the Alpen Adria University in Klagenfurt and subsequently her Master’s degree in Economic Psychology at King’s College in London. After completing her studies (in 2014) she went on to work for a Human Resources Consulting Firm in Vienna where she counselled industrial companies such as Infineon and Mahle. In spring 2016 she started to work on her PhD Thesis (research focus: complaint management) and she completed her doctoral studies in 2020. Christina Feyertag is a valuable team member of the Service Management Department at the Alpen-Adria-Universität Klagenfurt.

Publications

Breitsohl, J., Roschk, H., and Feyertag, C. (2018), “Consumer Brand Bullying Behaviour in Online Communities of Service Firms,” in Bruhn, M. and Hadwich, K. (Eds.), Service Business Development, Vol. 2, Wiesbaden: Springer, 289-312.

Roschk, H., Feyertag, C., Aydin N. and Trabold, W. (2018), “Who is my Friend? Coalition Forming in Trilateral Service Recovery Constellations,“ in Goudarzi et al. (Eds.), Proceedings of the 2018 Global Marketing Conference, Tokyo, Japan.

Roschk, H., Feyertag, C., and Aydin, N. (2018), “Trilateral Service Recovery Constellations: Who is my Friend to Form a Coalition,“ in Goudarzi et al. (Eds.), Proceedings of the 15th International Research Conference in Service Management, La Londe-les-Maures, France.

Roschk, H., Trabold, W., Feyertag, C. (2018), “Ambient Scent: A Meta-Analysis of its Effects on Customer Responses and its Situational Contingencies,” in R. Fisk et al. (Eds.), Proceedings of the 27th Annual Frontiers in Services Conference, Austin, Texas.

Roschk, H., Berger, C., Aydin, N., Trabold, W., (2017), “Who is my Friend? Coalition Forming in Service Recovery“, in R. Rust et al. (Eds.), Proceedings of the 26th Annual Frontiers in Services Conference, New York, Yew York.

Roschk, H., Gelbrich, K., Berger, C., (2017), “Particularism and Concreteness in Compensating for Service Failures”, in L. Patrício et al. (Eds.), Proceedings of the 15th QUIS symposium, Porto, Portugal.

Roschk, H., Trabold, W., Berger, C., (2017), “A Meta-Analysis of the Atmospheric Effect of Scent”, in L. Patrício et al. (Eds.), Proceedings of the 15th QUIS symposium, Porto, Portugal.

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